AI resilience ·
When the Bot Goes Dark: BCDR for the AI Frontier
A continuity playbook for keeping critical work moving when an AI model, connector, identity service, or agent becomes unavailable.
The central idea
Every critical AI-enabled process needs a tested human fallback because operational resilience means maintaining acceptable service when the bot fails—not merely restoring it later.
What leaders should take away
- Document the human procedure and who can override automation.
- Set recovery objectives for models, prompts, data, and integrations.
- Test degraded operations and full-day AI outages through tabletop exercises.
Why this matters
AI changes the speed and scale at which organizations can act. That makes operating clarity, trustworthy information, and accountable human judgment more important—not less. The practical goal is to connect new capability to work that matters while making the boundaries visible.
Questions to ask next
- What business outcome are we trying to change?
- Who owns the information, decision, and resulting action?
- What evidence would show that this approach is working?